Return policy

We have a 15-day return policy, you have the right to cancel or return your order within 15 days. Please read the following information carefully how to proceed in this case, or if you receive a damaged package/product, which steps you have to take. Thank you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@mueblesdaneses.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mueblesdaneses.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Should the package be damaged please take photos and inform the delivery service about it, make a comment on the delivery note where you sign and take a picture! IMPORTANT, without claiming the damage on the delivery, the delivery companies will NOT accept a claim!!! In case of damaged goods you have to report it immediately, latest within 4 days to request a return to us in order to claim the  compensation for you. Thank you for helping to make that process as smoothly as possible in advance. We will do our utmost to help you solving problems. Any doubts, please contact us directly: info@mueblesdaneses.com

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You still have to inform us within the 4 day period about the return!

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mueblesdaneses.com